TERMS AND CONDITIONS

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England & Wales.

LINKS TO OTHER EXTERNAL WEBSITES

This website includes links to external websites which are subject to their own terms and conditions. We are not responsible for the content of these external websites. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly Tier Shelving cannot accept any liability for the accuracy or otherwise of any content or the security of any activity carried out on such other sites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked sites. Your use of such sites is at your sole risk.

CONDITION OF SALE

When the contract is created:

No contract exists between you and us until we send an email to you confirming that we have dispatched the goods you have ordered.  The confirmation email constitutes our acceptance of your offer to buy goods from this website.  We are not obliged to accept your offer and will refund to you any funds that we may have taken from your payment provider in the event that your offer is not accepted.

Description and price of the goods:

We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.

The price of the goods for consumers (includes for convenience ancillary costs such as VAT which we may pay on your behalf (if applicable), handling costs and payment processing costs) will be as shown on the checkout page of our website when you placed your order.  We will charge you this amount which will be the same as the price shown on the display page.

You must also pay a delivery charge for the goods as indicated on our website at the checkout page.

If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We have no control over such charges and cannot advise on the likely amount you could be charged. We advise you to check your local customs office for further information before placing your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

PAYMENT METHODS

We accept Visa, Mastercard, Solo and Maestro cards as well as Stripe. We reserve the right to refuse to accept payment from any of these methods at our sole discretion and without explanation.

A transaction whose payment is processed through Stripe may incur a delayed dispatched time from that indicated below for a variety of reasons including receiving notification that your funds have cleared.

Where the Stripe dispute resolution is activated or you seek a chargeback through your Credit Card company you may not order any additional items from us until, the matter is resolved.

TRADE BUYERS/BULK ORDERS

We reserve the right to charge trade buyer/bulk orders the cost of delivery. You will be informed of this cost prior to entering into the contract.

For trade buyers there is no automatic right of return and the contract is deemed to have been fulfilled once you have been notified of the dispatch of your order.

LOST IN POST

Occasionally an item may be lost in the post. Lost in post is deemed to have occurred  14 days after the dispatch date. You will be asked to complete a Postal Claim Form, a false declaration may result in criminal or civil proceedings been taken against you. Your claim cannot be processed until we receive the signed form.

For the avoidance of doubt you may not order any additional items from us until, the matter is resolved.

If you are offered free delivery and opt not to accept a tracked order (which you will be charged for) and have received a Confirmation of Dispatch from our Independent Postal Sorting service then if your item is lost in the post you may not be entitled to a refund or replacement of the item from us. We will deliver the goods that you order to the delivery address you give when you place your order. It is your responsibility to check these details carefully, failure to do so may result in you not been entitled to a refund or replacement from us.

We reserve the right to charge for the cost of sending a replacement.

In the event of a lost or damaged order, we reserve the right to either refund the price of the item to you or send a replacement item.  This decision shall be entirely at our discretion.  For the avoidance of doubt, you agree to waive any right you may have to specific performance in relation to your contract with us.

RIGHT TO CANCEL

You may cancel the contract by notifying us no later than 14 working days after we deliver the goods that you are cancelling the contract. We strongly recommend that you do this by using our on-line returns tool – see our website for details. This right may not apply to trade/bulk buyers see above.

You may not cancel your contract with us where the product has been unsealed by you, registered with a third party such as the manufacturer or in any way dismantled or assembled the product and/or its accompanying package in a manner that prevents the resale of the item in as “new” condition.

If you cancel the contract, you must take reasonable care of the goods from the time you receive them until you return them to us. If you cancel the contract you must return the goods to us at your own expense.

If you cancel the contract and do not return the goods as required, we may charge you our direct costs of recovering the goods. If you cancel the the contract during the delivery of the goods an RTS (Return to stock) charge of 20% applies. P&P is non-refundable.

Where the delivery cost of the dispatched order was not explicitly paid by you as shown on your invoice then the cost of the delivery will be deducted from the exchange or credit note or refund. The minimum deduction is £1.99.

Your statutory rights are not affected.

RETURN/REFUNDS

Within 14 days after delivery, if there is a fault/damage with your product we will offer a prompt replacement or replacement parts. Damages to any parts occuring during transport will be replaced part by part on the evidence provided by pictures via Email. All our products are made from many wooden parts so there may be minor differences in wood grain and chippings/marks.Due to the weight of each box and additional handling throughout the delivery process these wooden parts move and can cause marks, splits or some minor damages which we are happy to replace if rendered as unusable. If parts are not available direclty from our warehouse we will order these in or a partial refund will be offered. £10 will be deducted from the refund, per shelf unit.

To qualify for a replacement or replacement part the product must inspected by you immediately once received within 24 hours. Failure to inspect the delivery within 24 hours and written confirmation by email will result in rejection of replacement or replacement parts.

Items need to be returned at buyers cost within 14 days after delivery using our Returns process . You must follow the procedure that will determine if the item can be returned, if so you will be provided with a RMA number. If your return does not contain the RMA number and in the form prescribed during the returns process your item may not be processed and you may lose your right to a refund. You are liable for the safe return of the item, we recommend that you return the item using tracked and/or recorded mail.

We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.

If no fault can be found by our test centre, the item will be returned to you at your cost plus an administration charge not exceeding 10% of the original net price paid by you for the item. This charge will need to be paid prior to dispatch. In such circumstances you will not be refunded for the cost of return. If you decline to pay these costs within 30 days of been notified that there was no fault and the resultant cost of return we may dispose of the items as we see fit.

Unwanted or unsuitable purchases can be returned at the buyers expense – in its original packaging – as long as the item has not been opened or used.. A 25% restocking fee applies to opened items. Shipping charges are not refundable.

ACCESS RETURNS PROCESS

Promotional Codes

Promotional codes (including but not limited to promotions covering “Refer a friend”, “Review a Product”)  issued by the company are limited by time and the products that they can be applied to are at the absolute discretion of the company.  Promotional codes may not be used against products that are on special offer or are part of a sale.

Force majeure

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.

Limitation of liability

We shall not be liable to you for any loss or damage:

• where there is no breach of a legal duty owed to you by us or by our employees or agents;
• where such loss or damage is not reasonably foreseeable to us when we accept your order; or
• to the extent that any increase in loss or damage results from breach by you of any term of the contract.

Our maximum liability to you under the contract shall be twice the value of the goods that you ordered.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.

PRODUCT CARE

FRAUD/VERIFICATION CHECKS

From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-typed postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.